I consider myself something of an expert on apologies. A quick temper(脾气) has 1 me with plenty of opportunities(机会) to make them. In one of my earliest 2 , my mother is telling me, “Don’t watch the 3 when you say ‘I’m sorry’. Hold your head up and look the person in the 4 , so he’ll know you 5 it.”
　　My mother thus made the key point of a(n) 6 apology: it must be direct. You must never 7 to be doing something else. You do not 8 a pile of letters while apologizing to a person 9 in position after blaming him or her for a mistake that turned out to be your 10 . You do not apologize to a hostess(女主人), whose guest of honor you treat 11 , by sending flowers the next day without mentioning your bad 12 .
　　One of the important things you should do for an 13 apology is readiness to 14 the responsibility(责任) for our careless mistakes. We are used to making excuses, which leaves 5 for the other person to 16 us. Since most people are open-hearted, the no-excuse apology leaves both parties feeling 17 about themselves. That, after all, is the 18 of every apology. It 19 little whether the apologizer is wholly or only partly at fault: answering for one’s 20 encourages others to take their share of the blame.
　　1． A．provided B．mixed C．compared D．treated
　　2． A．dreams B．courses C．memories D．ideas
　　3． A．side B．ground C．wall D．bottom
　　4． A．mind B．soul C．face D．eye
　　5． A．imagine B．enjoy C．mean D．regret
　　6． A．useful B．successful C．equal D．basic
　　7． A．pretend B．forget C．refuse D．expect
　　8． A．hold on B．put away C．look through D．pick up
　　9． A．poorer B．weaker C．worse D．lower
　　10．A．fault B．reason C．result D．duty
　　11．A．cruelly B．freely C．roughly D．foolishly
　　12．A．manners B．excuses C．efforts D．roles
　　13．A．active B．effective C．extra D．easy
　　14．A．raise B．perform C．admit D．bear
　　15．A．situation B．need C．sign D．room
　　16．A．advise B．forgive C．warn D．blame
　　17．A．wiser B．warmer C．better D．cleverer
　　18．A．purpose B．method C．end D．advantage
　　19．A．cares B．matters C．depends D．remains
　　20．A．facts B．states C．rights D．actions

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