Passage Two
　　Questions 29 to 31 are based on the passage you have just heard.
　　29. A) Whether they should take the child home.
　　B) What Dr. Myer's instructions exactly were.
　　C) Who should take care of the child at home.
　　D) When the child would completely recover.
　　30. A) She encourages them to ask questions when in doubt.
　　B) She makes them write down all her instructions.
　　C) She has them act out what they are to do at home.
　　D) She asks them to repeat what they are supposed to do.
　　31. A) It lacks the stability of the printed word.
　　B) It contains many grammatical errors.
　　C) It is heavily dependent on the context.
　　D) It facilitates interpersonal communication.
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　　29. B. What Dr. Meyer's instructions exactly were
　　30. D. She askes them to repeat what they are supposed to do.
　　31. A. It lacks the stability of the printed word.
　　原文：
　　Passage Two
　　In her early days as an emergency room physician, Dr. Joanna Meyer treated a child who had suffered a second degree burn. After the child had been treated, and was being prepared for discharge, Dr. Meyer talked to the parents about how they should care for the child at home, also listening to her were half a dozen family members. A few hours later, when she came to say goodbye, the family asked her to settle an argument they’ve been having over exactly what advice she had given. “As I talked to them, I was amazed.” she said, “All of them had heard the simple instructions I had given just a few hours before. But they had three or four different versions. The most basic details were unclear and confusing. I was surprised, because these were intelligent people.” This episode gave Dr. Meyer her first clue to something every doctor learns sooner or later – most people just don’t listen very well.
　　Nowadays, she says, she repeats her instructions, and even conducts a reality check with some patients. She asks them to tell her what they think they’re supposed to do. She also provides take-home sheets, which are computer printouts, tailored to the patients’ situation.
　　Dr. Meyer’s listeners are not unusual. When new or difficult material is presented, almost all listeners are faced with a challenge, because human’s speech lacks the stability and permanence of the printed word. Oral communication is fast-moving and impermanent.
　　Question 29-31
　　Q29. What did the child’s family members argue about in the hospital?
　　Q30. What does Dr. Meyer do to ensure her patients understand her instructions?
　　Q31. What does the speaker say about human speech?