Passage Four
Questions 26 to 30 are based on the following passage:
In recent years, Israeli consumers have grown more demanding as they've become wealthier and more wordly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over israel. "Nobody wakes up in the morning and say, 'Let's be nicer,'" says Itsik Cohen, director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(¢) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful() consumer." When ghe government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted revenge for all the years of bad service." The electric company, whose monopoly may be shortlived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the halfhour. The graceless EI Al Airlines, which is already at auction(), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can f eel the change in the air." For the first time, praise out numbers complaints on customer survey sheets.
26.It may be inferred from the passage that _________ .
A) customer service in Israel is now improving
B) wealthy Israeli customers are hard to please
C) the tourist industry has brought chain stores to Israel
D) Israel customers prefer foreign products to domestic ones
27.In the author's view, higher service standards are impossible in Israel ________ .
A) if customer complaints go unnoticed by the management B) unless foreign companies are introduced in greater numbers
C) if there's no competition among companies D) without strict routine training of employees
28.If someone in Israel today needs a repairman in case of a power failure, _________ .
A) they can have it fixed in no time B) it's no longer necessary to make an appointment
C) the appointment takes only half a day to make D) they only have to wait half an hour at most
29.The example of El Al Airlines shows that ______________ .
A) revengeful customers are a threat to the monopoly of enterprises
B) an ad campaign is a way out for enterprises in financial difficulty
C) a good slogan has great potential for improving service
D) staff retraining is essential for better service
30.Why did Bezaq's international brance lose 40% of its market share?
A) Because the rates it offered were not competitive enough.
B) Because customers were dissatisfied with its past service.
C) Because the service offered by its competitors was far better.
D) Because it no longer received any support from the government.
Part Vocabulary and Structure (20 minutes)
Directions:There are 30 incomplete sentences in this part.For each sentence there are four choices marked A),B),C) and D).Choose the ONE answer that bestcompletes the sentence.Then mark the corresponding letter on the Answer Sheet with a single line through the centre.
31.Such crimes may be so complex that months or years go by before anyone ________ them.
A) discovered B) will discover C) would have discovered D) discovers
32.Though ______ in a big city, Peter always prefers to paint the primitive scenes of country life.
A) grown B) raised C) tended D) cultivated
33.The careless man received a ticket for speeding. He _______ have driven so fast.
A) can't B) wouldn't C) shouldn't D) mustn't
34.If people feel hopeless, they don't bother to _______ the skills they need to succeed.
A) adopt B) acquire C) accumulate D) assemble
35.If I _______ harder at school, I would be sitting in a comfortable office now.
A) worked B) were to work C) had worked D) were working
36.The shop assistant was dismissed as she was ________ of cheating customers .
A) accused B) charged C) scolded D) cursed
37.All her energies are __________ upon her children and she seems to have little time for anything else.
A) guided B) aimed C) directed D) focused
38.While crossing the mountain area, all the men carried guns lest they _________ by wild animals.
A) should be attacked B) had been attacked C) must be attacked D) would be attacked
39.Everyone should be ___________ to a decent standard of living and an opportunity to be educated.
A) attributed B) entitled C) identified D) justified
40.His wife is constantly finding __________ with him, which makes him very angry.
A) errors B) shortcomings C) fault D) flaw
41.Vitamins are complex ________ that the body requires in very small amounts .
A) matters B) materials C) particles D) substances
42.Apart from caring for her children, she has to take on such heavy _____ housework as carrying water and firewood.
A) timeconsumed B) timelyconsumed C) timeconsuming D) timelyconsuming
43.Anna was reading a piece of science fiction, completely _______ to the outside world.
A) having been lost B) to be lost C) losing D) lost
44.The police are trying to find out the _______ of the woman killed in the traffic accident.
A) evidence B) recognition C) status D) identity
45.All human beings have a comfortable zone regulating the ______ they keep from someone they talk with.
A) distance B) scope C) range D) boundary
46.We have planned an exciting publicity _______ with our advertisers.
A) struggle B) battle C) campaign D) conflict
47.________ the help of their group, we would not have succeeded in the investigation.
A) Besides B) Regardless of C) But for D) Despite
48.______ much is known about what occurs during sleep, the precise function of sleep and its different stages remains largely in the realm of assumption.
A) Because B) For C) Since D) While
49.John doesn't believe in ______ medicine; he has some remedies of his own .
A) standard B) regular C) routine D) conventional
50.Owing to ________ competition among the airlines, travel expense have been reduced considerably.
A) fierce B) strained C) eager D) critical
51.They always give the vacant seats to comes first.
A) whoever B) whomever C) who D) whom
52.In Africa, educational costs are very low for those who are _________ enough to get into universities.
A) ambitious B) fortuante C) aggressive D) substantial
53.Professor Wang,_______ for his informative lectures, was warmly receive d by his students.
A) knowing B) to be known C) known D) having known
54.Our manager is _______ an important customer now and he will be back this afternoon.
A) calling on B) calling up C) calling in D) calling for
55.A fire engine must have priority as it usually has to deal with some kind of _______ .
A) precaution B) crisis C) emergency D) urgency
56.He said that the driver must have had an accident; otherwise he _____ by then.
A) would have arrived B) should arrive C) must have arrived D) would arrive
57.The film provides a deep _______ into a wide range of human qualities and feelings.
A) insight B) fancy C) imagination D) outlook
58.It is high time that such practices __________ .
A) are ended B) be ended C) were ended D) must be ended
59.Urban crowdedness would be greatly relieved if only the _____ charged o n public transport were more reasonable.
A) fees B) payments C) fares D) costs
60.The doctor had almost lost hope at one point, but the patient finally _________ .
A) pulled out B) pulled up C) pulled through D) pulled over
Part Cloze (15 minutes)
Directions:There are 20 blanks in the following passage.For each blank there are four choices marked A),B),C) and D) on the right side of the paper.You should choose the ONE that best fits into the passage.Then mark the corresponding letter on the Answer Sheet with a single line through the centre.
A language is a signaling system which operates with symbolic vocal sounds ( ), and which is used by a group of people for the purpose of communication.
Let's look at this 61 in more detail because it is language, more than anything else, 62 distinguishes man from the rest of the 63 world.
Other animals, it is true, communicate with one another by 64 of cries: for example, many birds utter 65 calls at the approach of danger; monkeys utter 66 cries, such as expressions of anger, fear and pleasure. 67 these various means of communication differ in important ways 68 human language. For instance, animals' cries do not 69 thought s and feelings clearly. This means basically, that they lack structure. They lack the kind of structure that 70 us to divide a human utterance into 71 .
We can change an utterance by 72 one word in it with 73 : a good illustration of this is a soldier who can say, e.g ., "tanks approaching from the north", 74 who can change one word and say "aircraft approaching from the north" or "tanks approaching from the west"; but a bird has a single alarm cry, 75 means "danger!"
This is why the number of 76 that an animal can make is very limited: the great tit (ɽȸ) is a case 77 point; it has about twenty different calls, 78 in human language the number of possible utterances is 79 . It also explai ns why animal cries are very 80 in meaning.
61.A) classification B) definition C) function D) perception
62.A) that B) it C) as D) what
63.A) native B) human C) physical D) animal
64.A) ways B) means C) methods D) approaches
65.A) mating B) exciting C) warning D) boring
66.A) identical B) exciting C) different D) unfamiliar
67.A) But B) Therefore C) Afterwards D) Furthermore
68.A) about B) with C) from D) in
69.A) infer B) explain C) interpret D) express
70.A) encourage B) enables C) enforces D) ensures
71.A) speeches B) sounds C) words D) voices
72.A) replacing B) spelling C) pronouncing D) saying
73.A) ours B) theirs C) another D) others
74.A) so B) and C) but D) or
75.A) this B) that C) which D) it
76.A) signs B) gestures C) signals D) marks
77.A) in B) at C) of D) for
78.A) whereas B) since C) anyhow D) somehow
79.A) boundless B) changeable C) limitless D) ceaseless
80.A) ordinary B) alike C) common D) general
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Ծ֣Part Bڸʽд(Compound Dictation)ĴPa rt д(Writing)עⲻҪ©
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Part
Section B Compound Dictation
Directions: In this section, you will hear a passage three times.When the passage is read for the first time, you should listen carefully for its general idea. Then listen to the passage again. When the passage is read for the second time, you are required to fill in the blanks numbered S1 to S7 with the exact words you have just heard. For blanks numbered from S8 to S10 you are required to fill in the missing information. You can either use the exact words you have just heard or write down the main points in your own words. Finally, when the passage is read for the third time, you should check what you have written.
ע⣺󣬱泯·ãðѴݱ¶⣬۴
It's difficult to imagine the sea ever running out of fish. It's so vast, so deep, so (S1)___________. Unfortunately, it's not bottomless. Overfishing, (S2)________ with destructive fishing practices, is killing off the fish and (S3)________ their environment.
Destroy the fish, and you destroy the fishermen's means of living. At least 60 ( S4)___________ of the world's commercially important fish (S5)____________ are already over fished, or fished to the limit. As a result, governments have had to close dow n some areas of sea to commercial fishing.
Big, hightech fleets (S6)___________ that everything in their path is pulled out o f water. Anything too small, or the wrong thing, is thrown back either dead or d ying. That's an (S7)_________ of more than 20 million metric tons every year.
(S8)__________________________ .
In some parts of the world, for every kilogram of prawns (Ϻ) caught, up t o 15 kilograms of unsuspecting fish and other marine wildlife die, simply for being in the wrong place at the wrong time.
True, (S9)________________________ , before every ocean becomes a de ad sea.
(S10)____________________ , then catch them in a way that doesn't kill other innocent sea life.
Part Writing (30 minutes)
Directions:For this part,you are allowed thirty minutes to write a composition on the topic It Pays to Be Honest.You should write at least 120 words according to the outline given below in Chinese:
1.ǰϴ಻ʵ
2.ʵӦóʵ
It Pays to Be Honest
200212´ѧӢļԾ¼ֲ
Part Listening Comprehension
Section A
1.M: Mary, would you join me for dinner tonight?
W: You treated me last weekend. Now, it's my turn. Shall we try something Italian?
Q: What do we learn from the conversation?
2.W: Good afternoon. I'm calling to inquire about the fourbedroom house you advertised in the newspaper.
M: I am sorry, but it's already sold.
Q: What do we learn about the house from the conversation?
3.W: John, what are you doing on your computer? Don't you remember your promise?
M: This is not a game. It's only a cross word puzzle that helps increase my vocabulary.
Q: What is the probable relationship between the speakers?
4.M: Do you still keep in touch with your parents regularly after all these years?
W: Yes, of course. I call them at weekends when the rates are down fifty percent .
Q: What do we learn from the woman from the conversation?
5.M: Hurry, there is a bus coming.
W: Why run? There will be another one in two or three minutes.
Q: What does the woman mean?
6.M: Wow, that's a big assignment we got for the English class.
W: Well, it's not as bad as it looks. It isn't due until Thursday morning.
Q: What does the woman mean?
7.W: Hello, is that Steve? I'm stuck in a traffic jam. I'm afraid I can't make it before seven o'clock.
M: Never mind. I'll be here waiting for you.
Q: What do we learn from the conversation?
8.M: You really seem to enjoy your literature class.
W: You're right. It has opened a new world for me. I'm exposed to the thoughts of some of the world's best writers. I've never read so much in my life.
Q: What does the woman mean?
9.W: Listen to me, Joe, the exam is already a thing of the past. Just forge t about it.
M: That's easier said than done.
Q: What can we infer from the conversation?
10.M: I hear you drive a long way to work everyday.
W: Oh, yes. It's about sixty miles. But it doesn't seem that far, the road is not bad, and there's not much traffic.
Q: How does the woman feel about driving to work?
Section B
It's difficult to imagine the sea ever running out of fish. It's so vast, so deep, so mysterious. Unfortunately, it's not bottomless. Overfishing, coupled with destructive fishing practices, is killing off the fish and ruining their environment.
Destroy the fish, and you destroy the fishermen's means of living. At least 60 percent of the world's commercially important fish species are already overfish ed, or fished to the limit. As a result, governments have had to close down some areas of sea to commercial fishing.
Big, hightech fleets ensure that everything in their path is pulled out of water. Anything too small, or the wrong thing, is thrown back either dead or dying. That's an average of more than 20 million metric tons every year.
When you consider, that equals a quarter of the world catch, you begin to see the size of the problem.
In some parts of the world, for every kilogram of prawns (Ϻ) caught, up t o 15 kilograms of unsuspecting fish and other marine wildlife die, simply for being in the wrong place at the wrong time.
True, some countries are beginning to deal with this problem, but it's vital we find rational ways of fishing, before every ocean becomes a dead sea.
It would make sense to give the fish enough time to recover, grow to full size and reproduce, then catch them in a way that doesn't kill other innocent sea life .
200212´ѧӢļԾο
Part Listening Comprehension
Section A
1-10: B D D B A D B A C B
Section B
S1 mysterious S2 coupled S3 ruining S4 percent S5 species
S6 ensure S7 average
S8 When you consider that equals a quarter of the world catch, you begin to see the sides of the problem.
S9 some countries are beginning to deal with this problem, but it's vital we fin d rational ways of fishing
S10 It would make sense to give the fish enough of time to recover, grow to full size and reproduce
Part Reading Comprehension
Passage one 11-15: A C B D A
Passage two 16-20: A B D B D
Passage three21-25: D C C B A
Passage four 26-30: A C D D B
Part Vocabulary and Structure
31-60:DBCBC ADABC DCDDA BCDDA ABBAC AACBB
Part Cloze
61-80:BADBC CACDB CACDC CAACD