21、
A．In a hospital.
B．At a coffee shop.
C．At a laundry.
D．In a hotel.
22、
A．Getting along well with colleagues.
B．Paying attention to every detail.
C．Planning everything in advance.
D．Knowing the needs of customers.
23、
A．The pocket money British children get.
B．The annual inflation rate in Britain.
C．The things British children spend money on.
D．The rising cost of raising a child in Britain.
24、
A．It enables children to live better.
B．It goes down during economic recession.
C．It often rises higher than inflation.
D．It has gone up 25% in the past decade.
25、
A．Save up for their future education.
B．Pay for small personal things.
C．Buy their own shoes and socks.
D．Make donations when necessary.
26、
A．District managers.
B．Regular customers.
C．Sales directors.
D．Senior clerks.
27、
A．The support provided by the regular clients.
B．The initiative shown by the sales representatives.
C．The urgency of implementing the company's plans.
D．The important part played by district managers.
28、
A．Some of them were political-minded.
B．Fifty percent of them were female.
C．One third of them were senior managers.
D．Most of them were rather conservative.
29、
A．He used too many quotations.
B．He was not gender sensitive.
C．He did not keep to the point.
D．He spent too much time on details.
30、
A．State your problem to the head waiter.
B．Demand a discount on the dishes ordered.
C．Ask to see the manager politely but firmly.
D．Ask the name of the person waiting on you.