单项选择题
1、 回答题
One of the most interesting paradoxes in America today is thatHarvard University，the oldest institution of higher learning in the United States，is UOW engaged in a serious debate about what a university should be，and whether it is measuring up(符合标准)．Like the Roman Catholic Church and other ancient institutions，it is asking--still in private rather than in public--whether itspast assumptions about faculty，authority，admissions，courses of study，are really relevant to the problems of our society．
Should Harvard or any other university—be an intellectualsanctuary，apart from the political and social revolution of the age，or should it be a laboratory for experimentation with thesepolitical and social revolutions；or even an engine ofthe revolution This is what is being discussed privately in the bigclapboard(楔形板)houses of faculty members around theHarvard Yard．
The issue was defined by Walter Lippmann，a distinguished Harvard graduate，many years ago．
“If the universities are todo their work，”he said，“they must be independent and they mustbe disinterested…They are places to which men can turn for unbiased judgments．Obviously，the moment the universities fallunder political control，or under the control of privateinterests，or the moment they themselves take a hand inpolitics and the leadership of government，their valueas independent and disinterested sources of judgment is impaired…”
This is part of the argument that is going on at Harvard today．Another part is the argument ofthe militant and even many moderated students：that auniversity is the keeper of our ideals and morals，andshould not be“disinterested”but activist in bringingthe Nation’s ideals and actions together．
Harvard’s men of today seem more troubled and less sure aboutpersonal，political and academic purpose than they did at the beginning．They are not even clear about how they should debate and resolvetheir problems，but they are struggling with themprivately，and how they come out is bound to influenceAmerican university and political life in the 21st century．
A "paradox"(Line 1, Paragraph 1) is __________.
A．an unusual situation
B．a difficult puzzle
C．a parenthetical expression
D．a self-contradiction


2、听音频：
根据所听到的内容，回题。

A．He was sentenced to jail in court.
B．He caused a serious traffic accident.
C．He broke the traffic rules.
D．He accused the traffic police of overcharging.

3、听录音，回答题：


A．Give his ankle a good rest.
B．Treat his injury immediately. 
C．Continue his regular activities.                
D．Be careful when climbing steps.


填空题
4、Travel expenses have reduced dramatically __________ ( 由于激烈竞争) among the airlines.


5、根据以下资料，回答题。


How did the author's grandmother and her siblings manage to receive Christmas gifts during the Depression?
A) They earned money to buy gifts for each other.
B) They made pretend presents with old things.
C) They started buying gifts in October.
D) They gave each other weird gifts.


6、The World Cup final _______________________(正在被直播到五十多个国家).

7、Our only request is that __________(这个争端尽快得到解决)．

8、根据下列材料请回答题：
High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide t frequent their competitors, according to a study jointly conducted by Verde group and Wharton school
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance climinated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who're responsive and friendly are more likely to smooth over issues than those who aren't so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the worlD．Retailers are hard-pressed to improve when they have no idea what is wrong.
注意：此部分试题请在答题卡2上作答
Why are store managers often the last to hear complaints?
A．Most customers won't bother to complain even if they have had unhappy experiences.
B．Customers would rather relate their unhappy experiences to people around them.
C．Few customers believe the service will be improved.
D．Customers have no easy access to store managers.

9、All the information you need to apply for your visa is_______(可以免费获取)．

简答题
10、        没有人知道中国的汽车市场终会有多大。对中国汽车年销售量的估计从2 500万辆变化到了7 500万辆，是前面数据的三倍。但如果日益严重的交通堵塞超过了中国正在积极地进行公路建设的速度，中国汽车市场的需求可能将受到严重制约(be restrained)。此外，不断上涨的进口油价格可能会迫使中国政府进一步限制公众自驾汽车出行。